Digi-Key enhances online returns
EP&T MagazineElectronics Supply Chain distribution
Disty’s new portal expands self-service options
Electronic component distributor Digi-Key Electronics, has launched an enhanced online returns and order issues portal for customers. The updated portal offers a more user-friendly model that allows international customers to fully self-service returns including printing return shipping labels, making corrections, submitting part shortage requests and resolving order issues.
Digi-Key customers – both guests and registered users — can access the enhanced returns portal by providing the email address, invoice number and zip code associated with their order. Users will then be able to describe the reason for their return or the part issue, along with the option to provide photos, and print a return shipping label.
“This revamped user experience is designed to make it easier than ever for customers to take care of returns and resolve order issues,” said Marie Sander, customer service manager at Digi-Key. “The ability for customers to make returns with fewer clicks helps expedite the customer service experience, without losing the personalized touch Digi-Key provides – just one of the ways we continue constantly enhancing the customer service experience.”