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Tech repair brand uBreakiFix continues expansion

Fast-growing tech enterprise launches new strategic partnerships, now has 478 stores in operation across North America


Recognized for its ability to repair anything with a power button, the Orlando FL-based retail tech service business uBreakiFix is growing rapidly across North America. 

The chain increased its store count to 478 across North America in 2018, marking 60% increase over the previous year. uBreakiFix also marked significant growth in Ontario and Alabama, each with four new locations. Twenty percent of stores added in Q4 were previously independent tech repair shops that converted to the uBreakiFix brand. uBreakiFix welcomed a total of 27 store conversions in 2018. In November, uBreakiFix announced a strategic partnership with TV manufacturer Element Electronics as the brand’s exclusive in and out of warranty repair provider, offering walk-in repair service for many Element Electronics TVs. With uBreakiFix, customers can enjoy television repairs in a matter of days, versus waiting several weeks for mail-in repair.

“At uBreakiFix, we’re constantly pursuing partnership opportunities that will create value for our customers,” said uBreakiFix president and co-founder Justin Wetherill. “We were excited to expand our television repair offerings in Q4 and grateful for the chance to do so with a like minded brand that shares our passion for putting customers first.”

Tops Entrepreneur magazine’s franchise list

uBreakiFix will continue the momentum into the first quarter of 2019. In January, uBreakiFix ranked #29 on Entrepreneur magazine’s annual Franchise 500 list for outstanding performance in areas including unit growth, financial strength and stability, and brand power. Between January 1 and March 31, uBreakiFix plans to open 30 new stores in markets across North America. The brand also plans to pursue new strategic partnerships and extend existing partnerships to better serve its customers.

“Our company was built so that people can spend less time waiting and more time connected to the things that matter,” Wetherill said. “Our growth is not only a testament to the demand for our services but to our team’s commitment to executing at the highest caliber. We are incredibly proud of all that we accomplished in 2018 and look forward to another year of strong growth in 2019.”

To date, uBreakiFix has repaired more than 5 million devices, including phones, tablets, computers, gaming consoles, and beyond. uBreakiFix offers free diagnostics, and each repair is backed with a 90-day warranty. uBreakiFix was founded in 2009 by a savvy millennial duo, Justin Wetherill and David Reiff, who aligned their skill sets with Eddie Trujillo to offer a brick and mortar tech repair option that was quick, affordable, and provided a quality customer experience. By filling a gap in the repair marketplace, the company has grown organically without outside investment.