Mouser opens Canadian location at Catalyst137 Tech Hub
EP&T MagazineAutomation / Robotics Electronics Wireless Engineering IoT Supply Chain Catalyst137 centre customer parts search service supply Chain supply chain
Global authorized distributor expands reach with 23rd local customer service center
Mouser Electronics Inc., a Texas-based Global authorized distributor, has opened its Canadian Customer Service Centre, located in the technology corridor of Kitchener-Waterloo, ON. This new customer service centre will support local electronic design engineers, buyers and hardware innovators, helping them to locate the newest products for their designs. Mouser now has 23 offices worldwide, including five locations in North America.
Mouser’s first customer service center in Canada will be housed at Catalyst137, the world’s largest IoT manufacturing space. Located in the heart of Canada’s technology triangle, Catalyst137 provides the facilities and services to help innovators improve their products’ launch-to-market time. Mouser’s Canadian team members will be onsite to personally assist with orders, answer technical questions and field local and regional customer calls from across Canada.
“We are very excited about the Catalyst137 development and see our local presence here as an important contribution to this vibrant ecosystem for innovation, design and manufacturing,” states Coby Kleinjan, Mouser’s Vice President of Americas Customer Service and Sales. “We look forward to the opportunity to serve our Canadian customers with best-in-class local service and fast delivery of the newest products and leading technologies from over 700 manufacturers. Our new center will provide easy, one-stop shopping to give them a time-to-market advantage.”
“The Catalyst137 team is thrilled to have Mouser as part of the complex,” says Kurtis McBride, co-founder of Catalyst137 and CEO of Miovision Technologies, Inc. “Mouser is lauded as the industry’s leading new product introduction electronic component distributor with best-in-class service. They offer a wide selection of the newest products in stock from top manufacturers, including leading IoT solutions. We look forward to a mutually successful partnership that will greatly benefit our partners, visitors, tenants and the larger maker community.”
Specialized website makes product search simple
The Services and Tools site, available on Mouser.com, makes it simple for customers to search for products, personalize their orders and access their previous purchases, helping to speed time-to-market. With real-time availability 24 hours a day, 7 days a week, the site’s many resources offer unique capabilities that help customers in their design and creation processes.
Unlike many distributors, Mouser takes a centralized approach with a single distribution centre that streamlines operations, helping customers get their vast selection of the newest products and overall inventory first and faster. After experiencing several years of record business growth, Mouser is poised for continued expansion at its global headquarters and distribution centre in Mansfield, Texas. The second phase of a two-part expansion is under way, following the phase-one addition of 250,000 square feet (23,226 square meters) to the global distribution facilities during 2015–2016 to extend warehouse operation capabilities.
Mouser has been offering products and services to engineers across Canada through its comprehensive website at Mouser.com, as well as via phone, email and fax. The new office will better support existing customers while also enhancing Mouser’s overall marketing efforts to serve customers in the area.