Harting brings real-time customer service via video call

Delivering on its commitment to support customers in all phases of their projects, connectivity solutions provider Harting Technology Group is now providing live technical support through an expert service called VideoCall.

The free service is available online at HARTINGVideoCall.com or through the Harting USA website. There, customers will be able to call from their Apple or Android device or through their computer. Harting can deliver this service two ways, as customers can schedule a VideoCall to select a time in the future or opt for the ‘VideoCall an Expert Now’, which allows users to set up a face-to-face with one of Harting’s field applications engineers (FAEs).

The VideoCall service aims to help reduce downtime by eliminating the difficulty of explaining challenges over the phone, according to Jon DeSouza, president and CEO of Harting Inc. of North America.

“We want to make problem solving simple for our customers,” he says. “If an engineer has an issue, they can use VideoCall to show the problem to one our FAEs and get help in real time, saving them time and headache while increasing productivity.”

The VideoCall service supports Cisco Webex for scheduled calls and Skype and FaceTime for immediate calls. It will be available from 8am to 5pm (CST) Monday thru Friday.