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Allied, Ecliptek streamline automated customer support


Allied Electronics, Fort Worth TX, are adopting Ecliptek Corporation’s automated Quick Quote program, as part of its ‘Globalize the Offer’ initiative. An authorized Ecliptek distributor since 1999, Allied will accept all valid quotations generated by the frequency control product company’s online Quick Quote app.

“This arrangement will help us to better serve our mutual customers,” says Allied product director Dan Radic. “Ecliptek is a recognized market leader in frequency control and their intense focus on exceptional customer support, coupled with an unwavering commitment to quality, perfectly matches Allied’s core values.”

In addition to the Quick Quote, Allied is also adding direct access to Ecliptek’s SmartSearch parametric tool, which enables its engineering audience to quickly locate crystals and oscillators based on their individual priorities, including available factory stock. Within minutes customers can identify a frequency control solution, generate a quote and place their order with Allied.

“Allied Electronics continues to demonstrate their commitment to focusing on the customer experience through the Globalize the Offer initiative,” adds Robert Zarrow, vice-president of global customer support at Ecliptek, “Integration of the SmartSearch and Quick Quote apps immediately increases Allied’s crystal and oscillator product availability by more than 3,000,000 unique part numbers.

Allied Electronics supports its customers with the ability to sell all Ecliptek frequency control products.